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New Digital Banking Experience
Online and Mobile Banking Upgrade August 22, 2023
On August 22, 2023, Community Credit Union will launch a new Digital Banking platform that will replace our current Online and Mobile Banking systems. The new Digital Banking will provide enhanced functionality and an optimized experience for both mobile app and online users. Among the new features, you will find improvements to e-alerts, more convenient eStatement availability, easier ways to manage your account, as well as new security features.
To make the transition to the new platform as smooth as possible, please be sure we have your most up-to-date email, phone or cell number before the August 22 launch.
During this transition, you will NEVER be asked for your debit card number or your PayPal account information. If you receive such a request, DO NOT respond and contact us immediately.
It's easy to update your information:
Log in to your Online Banking account and click on Profile in the menu at the top OR call us at 207-783-2096 to update your information over the phone.
FAQs to help guide you through the upgrade process
DEFINITIONS
Online Banking – banking accessed through our website: CommunityCreditUnion.com
Mobile Banking – banking accessed by smart phones or mobile devices like iPads through the Community CU Mobile app
Digital Banking – combination of both Online Banking and Mobile Banking together as one experience
Why are you upgrading Online Banking and Mobile Banking?
We’re committed to providing technology to help our members better manage their finances. This upgrade will modernize your Digital Banking experience. Switching between devices will be seamless and provide you with a much better interface that is faster, simpler, and easier to use.
When will the upgrade take place?
On August 22, the current Online Banking and Mobile Banking platforms will roll into the same, seamless Digital Banking experience— with all the features you would expect to have in both!
Will I have to enroll in the new Digital Banking Platform?
Yes. After the upgrade on August 22, it will be necessary for you to re-enroll. You can enroll either from our website communitycreditunion.com or by downloading the new Mobile Banking app.
Note: The current mobile banking app will not function after the upgrade on August 22.
What will I need to re-enroll in the new platform?
- Social Security Number (SSN)
- Date of Birth
- Account Number. Your account number appears on your statement.
- Current email address we have on file for you
Note: Each member re-enrolling must have a valid email address on file.
Where do I find my account/member number for the re-enrollment process?
Your account number is located at the top of your statements. You can also find it on your member ID card that was provided when you became a member.
Can I use my current username and password when I re-enroll in the new platform?
Yes. During enrollment, you can reuse the same username and password that you were using before as long as your password meets the criteria.
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Will the Mobile Banking app change?
Yes. It will be necessary for you to download the latest version of the Community CU mobile app. The current version will no longer function on or after August 22. Please download the latest version of our mobile app “Community CU Mobile” to your phone or mobile device from the App Store® or Google Play.™
Can I re-enroll using just the new Mobile Banking App?
Yes. One of the great new features is the ability to register using Mobile Banking. It is no longer necessary to enroll in Online Banking first. The enrollment process is the same on a mobile device as it is on a laptop or desktop. Your new username and password will be the same for both.
Will I still be able to access my eStatements in Online Banking?
Yes. If you are currently enrolled in eStatements, 18 months’ worth of statements are expected to carry over to the new platform.
Will my Online Banking/Mobile Banking transaction history carry over?
Yes. 180 days’ worth of transaction history is expected to carry over.
Will Bill Pay change?
If you currently use Bill Pay, all account information will carry over. We plan for a seamless transition.
If I am the joint owner on an account, will I need my own username and password?
Yes. If you are on an account here, please enroll with your Social Security number, DOB, account number and email to create your own username and password. All the accounts to which you have access will automatically appear in your list of accounts. We discourage sharing your login information with anyone else. Please remember to update your email and phone number with us before the upgrade.
How do I enroll my Business Account?
During enrollment, look for the option “Which type of account would you like to access online?” and select Business. Have your business EIN or TIN and account number on hand to complete your enrollment.
On August 22, you'll have access to EasyVest!
EasyVest is an easy-to-use and efficient tool for Community CU members who may be new to investing or are looking for automated investment options through a robo-advisor. Because it is an automated investment tool, EasyVest helps to create and optimize investing for you, offering a secure investment option for anyone who wants to build wealth but is not sure how to get started.
Simple, accessible investing in the palm of your hand
EasyVest builds portfolios specifically tailored to your goals and circumstances. After answering a few basic questions about yourself, the platform will be able to better understand your financial goals and risk tolerance. Then, EasyVest will tailor an investment portfolio to help you achieve those goals and automatically rebalance the account as the market changes.
Key Features
Open an Investment Account
- Quickly open a traditional investment account, IRA (Roth or Traditional), Joint account, or custodial account
- Easy transfers from your existing checking account at Community CU. Minimum to open an account is $200.
Portfolio Options
- Diversified portfolios of equity ETFs and bond funds
- Socially responsible investing portfolios (Environmental, Social, Governance)
Portfolio Performance Management
- Check balances, earnings, performance, and holdings details online
- Download monthly statements, trade confirmations and tax documents
- Investors can view investment accounts seamlessly alongside their checking, savings, and loan accounts
Transfer Seamlessly
- Investors can set up recurring deposits into their investment accounts from checking accounts
- Transfer money into or out of the account using Community CU digital banking
PAST PERFORMANCE IS NO GUARANTEE OF FUTURE RESULTS, AND FUTURE RESULTS ARE LIKELY TO BE DIFFERENT FROM PAST PERFORMANCE. ALL INVESTMENT PORTFOLIOS INVOLVE RISK, INCLUDING THE POSSIBLE RISK OF LOSS OF YOUR PRINCIPAL. It should not be assumed that investors will experience returns in the future, if any, comparable to prior investment returns.
Visit this page for the most up-to-date information regarding these exciting changes.
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FEDERALLY INSURED BY NCUA